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Shipping & Returns

Shipping and Returns

Orders within the United States will be shipped via UPS or  USPS for small items. Please note that all orders require at least 5-7 business days for processing and packaging if in stock. Some items may need to be back ordered, which could require up to 1-2 weeks for processing and packaging. In all cases you will be notified about the shipping charges by email.

 

If the items are categorized as oversized items due to the size or the weight we will notify you by email the new charge.  ( Oxygen cylinders, Emergency stretchers, ambulance cots,  among the others).

Items ordered before 1 p.m. E.T. weekdays are eligible for overnight shipping. Please note any orders placed after this time on a Friday will not be processed until the following Monday.

For international orders please email us your request and we will be happy to provide you a quote with the best prices.

All International orders  are required to pay in advance with a wire transfer. We do not accept international credit cards at this time.  Orders shipped outside the U.S. may be subject to tariffs, duties, brokerage fees and/or taxes upon delivery and are the responsibility of the customer.

Sales Tax

Shipments within FL State will be charged applicable FL State sales tax unless buyer has submitted a tax exemption certificate prior to or at the time of shipment (The exemption form must be on file with us).

Credit Information

Governmental agencies, fire and police departments, colleges and universities automatically have NET 30 DAY open accounts.  Payments on open accounts are payable within 30 days of invoice date.

Return Policy

If you decide you do not want a product and wish to return it, please let us know before shipping it back. Please email us your decision in order to give you the instructions  to return and RMA number.

Please note all items that are being return must be in the same way that it was originally shipped. If the item is not defective, there will be a 20% restocking fee. This will be deducted from the credited invoice. Any items over 30 days or used items CANNOT BE RETURNED.

Damaged during shipping:

Your order is carefully packed to arrive safely. Should the shipment be damaged, immediately notify the carrier and file a claim with them. If the damage is obvious upon receipt, you may refuse the shipment.

Images and prices:

We will notify you about any pricing errors on your order and you will have the option to either accept the correct price or cancel your order.

We make every effort to keep current and accurate images of all items sold on our website. Some items are pictured in groups with other, unrelated items. Only the item in the item description is included. Some images are for illustration purposes only and the actual item you receive may differ in color or other detail. Always refer to the item description for a complete and accurate description of the item being sold. We cannot take responsibility for any errors.

Security and privacy:

At Innovaems  we do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping on our website.

All transactions on Innovaems are secured by  a Godaddy  secure socket layer(SSL).

We have partnered with Authorizenet a leading payment gateway, to accept credit cards safely and securely for our customers.